Refund and Return Policy
At Clothdot.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can initiate a return request within 7 days of delivery.
How to Initiate a Return
To request a return, contact our customer support team:
- Phone: 📞 +91 9207444425
- Email: admin@clothdot.com
Please provide the following details:
- Your order number
- A description of the issue
- Supporting evidence (e.g., photos of the product)
Once we receive your request, we will review it and respond within 7–10 business days with further instructions.
Refund or Replacement Options
If your return request is approved, you can choose between:
- Refund: Issued to the original payment method.
- Replacement: Subject to availability.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Items that have been used, worn, or washed.
- Personalized or customized items.
- Undergarments, swimwear, and lingerie.
- Items purchased during sales or promotional events.
Exceptions for Eligible Clothing Items
We accept returns for eligible clothing items only in the following cases:
- Damaged Items: If you receive a damaged clothing item, you may return it for a full refund or exchange. Please report the damage within 7 days of receiving your order.
- Size or Color Issues: If there is a discrepancy in size or color with a clothing item compared to what was ordered, you may return it for an exchange or refund. Please initiate the return process within 7 days of receiving the item.
Additional Notes
If a customer orders the wrong size or color, we will accept the return with a charge of ₹250. The customer is responsible for selecting the correct size or color when placing a new order.
Ensure that returned clothing items are in their original condition, with tags attached, and include any receipts or proof of purchase. Returns that do not meet these conditions will not be accepted.
If you receive a damaged or defective item, please contact us immediately to initiate a replacement or refund. We may require supporting evidence, such as photos or videos of the issue.
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us:
- Phone: 📞 +91 9207444425
- Email: admin@clothdot.com
